Refund policy
Yugo GP Return & Refund Policy
Last updated: October 20, 2026
At Yugo GP, every item is made to order specifically for you. Except for the EU/UK cancellation rights and other statutory rights described below, we do not accept returns or exchanges for incorrect size selection, color preference, change of mind, or buyer's remorse.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once the issue is verified, we will arrange a replacement or refund at no additional cost to you, as appropriate.
Size & Color Selection
Please review the product's size guide carefully before ordering. Except where the EU/UK cancellation rights or other statutory rights below apply, we cannot offer returns or exchanges when the wrong size or color was ordered.
Actual product colors may vary slightly depending on your screen settings and the printing process.
Order Changes & Cancellations
Orders enter production quickly. If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled once it has entered production.
Lost or Undelivered Packages
If your tracking information indicates that your package has been lost in transit, please contact us so we can investigate the shipment.
Customers are responsible for providing a complete and accurate shipping address. We may not be able to provide a free replacement or refund for orders delivered to an incorrectly entered address.
Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
EU & UK Customers
For eligible purchases delivered to the European Union or United Kingdom, you may notify us at support@yugogp.com that you wish to cancel within 14 days of receiving your goods. You then have a further 14 days to send the goods back. This applies to our standard catalog apparel even when it is printed after you order. Any lawful exception for goods made to your personal specifications or clearly personalized applies only where relevant.
Contact us for return instructions and the correct return address before sending an item. For an eligible non-defective return, you arrange and pay the return postage. We do not charge a restocking fee. Please return items in their original condition; you may inspect them as you would in a shop. Where permitted by law, a deduction may apply for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We process refunds within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the returned goods or evidence that you sent them back, whichever occurs first. Where applicable, the refund includes the cost of our least expensive standard outbound delivery option, but not any extra amount paid for an upgraded delivery service. Refunds go to the original payment method. Your bank or payment provider may take additional time to show the credit.
For damaged, defective, misprinted or incorrect items, the remedies described above remain free of charge, including any return postage we require. Nothing in this policy limits any statutory cancellation, return, refund, conformity or other consumer rights that cannot legally be excluded. The 30-day reporting request above does not shorten those rights.
Contact Us
For questions about an order, return, replacement, or refund, contact:
Yugo GP
Email: support@yugogp.com